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Building Automation TSPs

Verified Automation

The cost of your maintenance agreement is entirely dependent on the scope of the Technical Support Program (TSP), the size of your system and the demands of the application. We deliver three levels of building automation preventive maintenance in the form of our Bronze, Silver and Gold TSPs.

 

Bronze TSP

Our most affordable support program is the Bronze TSP. This option is recommended for clients who utilize their own on-site employees to perform regular maintenance. We augment your existing capabilities with our own building automation expertise. Services included in a typical Bronze TSP agreement include:

  • (2) on-site visits each year to the operation of your control system(s) and/or provide additional training to your staff.
  • Preferred hourly rates for work not already covered in the TSP.
  • Service call priority over non-TSP clients.
  • A dedicated system specialist familiar with your site.

 

Silver TSP

Our most popular TSP agreement combines our technical expertise with routine maintenance provided by certified ENTEC system specialists. A typical Silver TSP includes:

  • All the benefits of our Bronze TSP Program
  • Preferred parts pricing
  • Software updates
  • Database back-up
  • 8:00 - 5:00 Phone Support
  • 8:00 - 5:00 Remote access service
  • Semi-Annual system operational and performance reviews.

 

Gold TSP

Our Gold TSP provides you with the comfort of knowing your future expenses are included. A Gold ENTEC TSP provides comprehensive coverage for all maintainable parts, allowing you to make the operation of your control system part of your annual budget. A typical Gold TSP includes:

  • All the benefits of our Bronze and Silver TSP programs
  • 24-hour Phone Support
  • 24-hour Remote-Access Support
  • Component Replacement
  • 24-hour On-Site Emergency Service